Frequently asked questions.

In an ideal recording environment, daglo delivers transcription accuracy of 98% or higher. Accuracy is heavily affected by recording conditions, so connecting a microphone gives the best results. For more accurate results: (1) keep the speaker close to the microphone, (2) maintain an environment with minimal background noise, and (3) note that accuracy can vary depending on pronunciation, vocabulary, and the number of participants.

For a one-hour audio file, it takes about 5 to 60 minutes. Once the transcription request is completed and you return to the board list screen, transcription continues even if you close your PC or browser. When it's done, we'll notify you by email or app push depending on your account settings. It may take longer during peak hours, and Pro or Premium plans are generally processed faster.

daglo supports a total of 16 languages, including Korean and English. The supported languages are Korean, English, Japanese, Chinese, German, Spanish, French, Italian, Russian, Vietnamese, Persian, Dutch, Hindi, and Thai. Some detailed features may differ depending on the language setting.

It is not possible to change only the language of an already completed result. On the board screen where the wrong language was selected, click the menu icon in the top right and choose [Transcribe again] to change the language and resubmit. Credits are deducted when you transcribe again.

Yes. If you enable [Speaker labels] before transcribing, the speech of multiple people can be distinguished.

For audio, the supported formats are .3gp, .3gpp, .ac3, .aiff, .amr, .au, .flac, .m4a, .mp3, .mxf, .opus, .ra, .wav, and .weba. For video, the supported formats are .asx, .avi, .ogm, .ogv, .m4v, .mov, .mp4, .mpeg, .mpg, and .wmv. If a file won't upload, check that it's a supported format, play it to confirm it isn't corrupted, and convert the format and re-upload if needed.

Currently, daglo does not offer a feature to trim and transcribe only part of an audio file. Please edit the file to keep only the section you want and then upload it.

Move the recording file to the 'On My iPhone' folder and try again. In the Voice Memos app, select the file, then choose [Share] → [Save to Files] → [On My iPhone], and select the file again in the daglo app.

YouTube transcription may be restricted in the following cases: private videos, embedding-disabled videos, live videos, country-restricted videos, purchased videos, YouTube Originals, age-restricted videos, and videos with external service access restrictions.

On iPhone, playing media or running another app with microphone access during recording can corrupt the file, so please avoid using other apps if possible. On Android, if another app uses the microphone during recording, the recording may pause; you can return and continue recording, but the paused interval will not be recorded.

Recording may be forcibly ended or corrupted when playing media, running another app with microphone permission, using Bluetooth earphones, receiving a call, or having power-saving mode or battery optimization enabled. If recording stops frequently on Android, go to [Device settings] → [Battery] → [Background app usage limit], remove daglo from the power-saving/ultra power-saving list, and change the battery setting to 'Unrestricted'.

A default summary may not be generated if the recording is too short, the character count is under 4,000, or under certain language/combination settings. In these cases, please use the template summary feature.

Under some settings, such as a 'Korean + English' transcription board, the default summary may not be supported. If you transcribe again in Korean or English, you can view the key points summary.

Regardless of plan, you can upload a PDF of up to 300 pages and up to 50MB at a time.

AI multi-model is a feature that lets you choose among multiple AI engines to chat. We currently offer models such as the GPT family, Gemini family, Claude family, Perplexity, and Grok. Please check the latest in-service screen for the actual list of available models.

Yes, you can use it from the [AI Chat] menu at the bottom of the app.

No. Your ChatGPT account is not directly linked with daglo, and you can only view conversations created within daglo.

Some models support image upload and image generation. However, the supported range varies by model. Image generation models have limitations in placing text accurately, and Korean text in particular may appear broken or awkward, so we recommend adding text separately after generating the image.

• Web

1. Click the Profile icon in the bottom-left corner.
2. Click Preferences.
3. Turn Calendar Reminders On or Off.

• Mobile App

1. Tap More in the bottom-right corner.
2. Tap Notifications.
3. Enable or disable App Push for Calendar Reminders.

Yes. Currently, only Google Calendar is supported.

Support for additional calendar services will be added in the future.

• Web

1. Click the Profile icon in the bottom-left corner.
2. Click Connections.
3. Click Disconnect next to the connected calendar.

• Mobile App

1. Tap More in the bottom-right corner.
2. Tap Connections.
3. Tap Disconnect next to the connected calendar.

Web

1. First, make sure Calendar Reminders are enabled by going to Profile (bottom-left) → Preferences → Notification Settings.
2. If calendar reminders are enabled but you still aren't receiving notifications, check your operating system's notification permissions:
   • Windows: Settings → System → Notifications → Your browser → Allow notifications
   • macOS: System Settings → Notifications → Your browser → Allow notifications

• Web

1. Click Calendar in the left sidebar.
2. Click Connect Calendar.
3. Click Connect next to your preferred calendar platform.

Mobile App

1. Tap More in the bottom-right corner.
2. Tap Connections.
3. Tap Connect next to your preferred calendar platform.

Boards recorded from calendar reminders are automatically saved to your Default Folder.

No. While reminders are generated for most calendar events, routine events (such as birthdays) are automatically filtered out and do not generate reminders.

daglo is free to use by default. However, you may need a paid plan subscription if you want more usage. The paid plans are Pro (KRW 14,900/month or KRW 142,800/year) and Premium (KRW 24,900/month or KRW 199,000/year). Please refer to the in-service plan page for actual prices.

The main differences are the amount of credits provided and the scope of transcription use. Pro provides 10,000 credits and unlimited in-app recording transcription, with limited use of file and YouTube transcription. Premium provides 30,000 credits along with near-unlimited recording, file, and YouTube transcription. If you have heavy usage, Premium is a better fit.

Credits are the unit of usage required for tasks such as AI chat, transcription, summarization, and image generation. The amount deducted varies depending on the task type, model, conversation length, and complexity, and credits are deducted only when a result is successfully generated.

No. Remaining credits do not roll over to the next month and are reset on each account's renewal date.

First, please check that you are logged in to the correct account. If you log in with a different account, the plan you purchased may not appear.

Yes. From overseas, we recommend subscribing through the in-app Play Store/App Store.

The cancellation method differs depending on the platform you paid through. If you paid via the mobile app, you must cancel and request a refund directly according to Play Store/App Store policies. If you subscribed via PC, you can cancel by accessing daglo and going to [Profile] in the bottom left → [Billing] → [Cancel payment].

Generally, a refund is possible within 7 days of the payment date if there has been no credit deduction (no transcription use). If usable time has already been deducted through transcription, a partial refund may be processed.(Based on the annual subscription) Note that mobile store payments follow each store's policy.

No. Existing records are retained even if you cancel your subscription. However, if you delete your account, records cannot be recovered, so please proceed carefully.

You can create up to 100 Team Spaces with a single account.
There is no limit to the number of Team Spaces you can join that were created by other users.

Currently, Team Spaces can only be created on the web. Creating a Team Space is not available in the mobile app.

Currently, we do not offer a free trial for Team Spaces. You can start using a Team Space after subscribing to a Team Plan.

No. Personal Plans and Team Plans are managed separately.

No. Your existing Personal Space will remain available even after you create a Team Space.

Go to Profile (bottom-left) → Members → Invite Member, then enter the email address of the person you want to invite. An invitation email will be sent.

If the invitation email doesn't arrive, please check your spam folder. If you still don't receive it, try sending the invitation to a different email address.

No. Invitations can only be accepted from a web browser on a PC while signed in to Daglo.

The invitation email is valid until 11:59 PM (23:59), 7 days after it is sent. After it expires, you will no longer be able to join the Team Space, even if you click the invitation link.

Yes. You can resend or cancel an invitation at any time.

If you resend an invitation, only the most recently sent invitation will remain valid, and all previous invitation emails will expire immediately.

Yes. A single Daglo account can join multiple Team Spaces.

Yes. Once you send an invitation, the seat is considered assigned even if the invitee has not yet accepted it. As a result, the seat may be included in your billing.

No. Removing a member does not automatically reduce the number of seats.

If a seat remains unused after the member is removed, your billing will be adjusted based on the updated number of seats starting from your next billing cycle.

Please note that removing a member does not entitle you to a refund for the remaining subscription period.

Yes. Even if a member has been removed from a Team Space, they will be able to access their previous data if they are invited back to the same Team Space.

Yes. If you would like to transfer ownership of your Team Space, please contact us through 1:1 Inquiry.

Yes. Go to Profile (bottom-left) → Members, remove the member you want to replace, and then invite a new member.

A seat is a license for one team member. Team Space billing is based on the number of seats, rather than the actual number of members.

You can have a minimum of 2 seats and a maximum of 300 seats.

Yes. You can have more seats than members.

Even if some seats are unused, you will be billed based on the total number of seats during the current billing period. If those seats remain unused, your billing will be adjusted based on the number of seats in use starting from your next billing cycle.

If you are simply replacing a member using an existing seat, no additional charge will apply.

However, if you add a new seat, the cost will be prorated from the date the seat is added until your next billing date and charged immediately.

Prorated billing means your plan fee is calculated based on the remaining time in your current billing period.

For example, if you add a seat to a ₩24,900/month plan with 20 days remaining until your next billing date, the charge will be:

₩24,900 × (20 ÷ 30) = ₩16,600

Prorated charges are calculated by day, not by hour.

Your billing date is the same day of the month as the date you first created your Team Space (your initial payment date).

If your billing date falls on the 28th, 29th, 30th, or 31st and that date does not exist in a given month, you will be billed on the last day of that month.

Payments are automatically charged to your registered payment method on each billing date.

If your automatic payment cannot be processed successfully, you will no longer be able to use your Team Space.

Please check that your registered payment method has sufficient funds and is valid. If the problem persists, please contact us through 1:1 Inquiry.

No. Once your subscription expires, you will no longer be able to access your Team Space or view any existing data, including your previous transcription results.

No. Changes to the number of seats will take effect starting from your next billing cycle.

Credits are allocated to each individual member, not to the Team Space itself.

On each billing date, every member receives the credits included in the Team Plan. Any unused credits do not roll over to the next month.

No. Credits are assigned to individual members and cannot be shared with other members or transferred between a Personal Space and a Team Space.

Additional credit purchases are not currently available.

If you need more credits, please contact us through 1:1 Inquiry.

No. Credits for your Personal Space and Team Space are managed separately and cannot be used interchangeably.

Currently, Team Space subscriptions can only be canceled by contacting us through 1:1 Inquiry.

No. Even after you request cancellation, you can continue using your Team Space until the end of your current billing period.

If you have not used the service within 7 days of payment, you can request a refund through 1:1 Inquiry.

If you purchased additional seats, only the payment for the additional seats is eligible for a refund.

If you receive a refund for your initial Team Space purchase, all data associated with that Team Space will be permanently deleted.

To delete your Team Space, please contact us through 1:1 Inquiry.

Yes. To delete your account, please contact us through 1:1 Inquiry.

No. If you are a member of a Team Space, the Team Space owner must first remove you from the Team Space. Once you have been removed, you can delete your account.

Click [Log in] in the top right of the homepage, then reset your password via [Forgot your password?] in the middle of the login window. You can also change it on PC via Log in → [Start another way] → [Reset password], or in the app via [Start another way] → [Start with email] → [Reset password].

You can delete your account via [Profile] in the bottom left of the homepage → [My account] → [Delete account]. Note that upon account deletion, your account information, remaining credits, access information, and requested materials are deleted after a 30-day grace period, and cannot be recovered afterward. Re-registration is also restricted for 30 days from the time of deletion.

When you sign up using Naver ID login, you are registered with daglo using the email address registered in your Naver account's 'Contact' information. This is because Naver policy only provides the 'contact email' and not the Naver email (NaverID@naver.com). Therefore, if an email other than your Naver account email is registered as your contact email, you may be registered with a different email address even when signing up with your Naver ID.

Kakao login can sometimes be blocked by the security firewall of your network environment, so we recommend connecting to a hotspot to log in. For Apple login, going to your account settings and choosing 'Stop using Sign in with Apple' and trying again sometimes resolves the issue.

There is no limit on the number of devices. However, recording simultaneously may cause errors, so please be careful.

While some records may be reviewed during the process of handling user inquiries, personal information is de-identified and managed securely. In addition, records you have deleted cannot be viewed.

If you consent, some data may be used to improve AI models. In this case, the data is de-identified before use.

Please check the following: whether another app is using the microphone, whether you are using the Chrome browser, whether you are in an incognito window, whether storage space is insufficient, whether a security program or network environment restriction exists, and whether the browser is allowed to store site data.

Try turning off Chrome's spell check feature. When spell check is on, processing takes longer as the body text grows. Go to the More button (three dots) on the right of the browser address bar → Settings → search 'spell', and turn off spell check in the Languages section.

Enter the board and delete it via [three dots] in the top right → [Delete]. Deleted boards can be restored from the Trash, but recovery is not possible if the Trash has been emptied or the board permanently deleted. You can find the Trash on PC via [My work] → [Trash], and in the app via the bottom-left [My work] → [Trash].

Yes. In the app, click a board, then [three dots] on the right → [Download audio] or [Download script]. On PC, click a board, then [Download] in the top right and select script/audio. Currently, however, there is no feature to download multiple files at once.

Currently, boards shared with you cannot be edited, saved, or downloaded.

No. Boards are retained unless you delete them yourself or withdraw your membership.

Currently, recording may not work smoothly while wearing earphones. Please record or capture directly, then use file upload transcription.