Refund Policy

Daglo follows a clear refund policy. Please refer to the details below.

Eligible for a Refund

A refund is available only when all of the following conditions are met:

1) Fewer than 7 days have passed since payment for a paid plan or a credit top-up.

2) None of the credits provided through the payment or top-up have been used.

3) The transcription feature has not been used.

Not Eligible for a Refund

• More than 7 days have passed since payment.
• Provided credits have been used, including for transcription or AI features.
• You purchased a promotional subscription product.

How to Request a Refund

If you meet the refund criteria, request a refund through the Customer Center on the Daglo website.

Please include payment details, such as your Daglo ID and payment date.

Your request will be processed according to the applicable procedure.

※ For more information about our cancellation and refund policy, please refer to the [Subscription Cancellation and Refunds] page.